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The Cigna Health360 Score

What is the Cigna Health360 Score?

If health remains intangible, it is difficult to understand it. However, if you can measure it, you can work with it. With the explosion of health and fitness-related wearable devices and applications on the market, it has never been easier for people to get access to a variety of health- and fitness-related data. This is also a problem, as no one can handle such a multitude of data and make sense out of it without any support.

Making sense out of a large amount of health and well-being data is exactly what the Cigna Health360 Score does: it simplifies the health status of an individual into just one number – the Health Score, so that it can be universally understood. Fundamentally, the Cigna Health360 Score is based on who you are (body), how you feel (mind), and how you live (lifestyle).

The Cigna Health360 Score is a scientifically calculated number from 1 (low) to 1,000 (high). It moves up or down in real-time, depending on how your body, emotional well-being or lifestyle data changes. Think of it as your own personal stock quote of your health and well-being in real-time, similar to a stock quote on a stock exchange.

The Cigna Health360 Score is based on over 200 million person-years of clinical data. It has been developed by Cigna Health360 in collaboration with a professor and former long-term scientist at Massachusetts Institute of Technology (MIT) in Boston.

What is a good or bad Health Score?

The Cigna Health360 Score simplifies the health status of an individual into just one number, so that it can be universally understood. Fundamentally, it is based on who you are (body), how you feel (feelings) and how you live (lifestyle). It is expressed as a number from 1 to 1,000, and moves up or down in real-time, depending on how body, emotional wellbeing or lifestyle data change.

Currently, the highest Health Score is 917 and the lowest is 154.The weighting of the Cigna Health360 sub-scores is: Body (40%), Feelings (15%) and Lifestyle (45%).

Cigna Health360 provides a three-category list as well as a five-category list below:

A three-category list could be:

  • Poor (< 480)
  • Good (≥ 480 – < 680)
  • Excellent (≥ 680)

A five-category list could be:

  • Poor (< 480)
  • Good (≥ 550 – < 610)
  • Very good (≥ 610 – < 680)
  • Excellent (≥ 680)

Is the Cigna Health360 Score accurate?

When you sign up on Cigna Health360 you only entered four data points (age, gender, height and weight) and obtained your first personal Cigna Health360 Score. All other data points for the calculation of the Cigna Health360 Score have been automatically imputed with estimated average values at that moment. Of course, the more data you provide over time, the more accurate and more personal your Health Score will become.

Why is the Cigna Health360 Score relevant?

It is well known that a healthy lifestyle can reduce your risk of later illnesses. Wellness is a complex concept but it can broadly be broken down into the following components: exercise, nutrition, emotional wellbeing, lifestyle choices, stress, and sleep patterns. Adjustments to these factors influence the other factors, and in turn, your overall level of wellness. Positive changes in your lifestyle can have wide-ranging health benefits but ultimately, change can only be implemented by you.

Empowering you to manage your own health and wellbeing has obvious benefits. Cigna Health360 works as your health coach in your pocket, motivates you to keep going, rewards you for success and helps you to achieve your goals.

Why is the Health Score a valuable indicator to track over time?

In the past few years we have seen a “consumerization” of medical devices, as there has been an explosion of health and fitness-related wearable devices and applications on the market. Many consumer electronics vendors have launched step counters, digital weighing scales, blood pressure monitors, activity bands and, more recently, smart watches, moving the wearables market to an early mass market. It has never been easier for people to get easy access to a variety of health and fitness-related data, but this is also a problem, as no one can handle a multitude of data and often people do not know how to put the data points into a larger context.

If health and wellbeing remain intangible, it is difficult to work with them. Conceptually, if you can measure it, you can work with it. So you need something that retrieves the intelligence out of all these data points and provides a visual and easy to understand status of where an individual stands in terms of his/her current health and wellbeing.

That is exactly what the Cigna Health360 Score does, as it simplifies the health status of individuals into just one number so that it can be universally understood. It measures the overall health and well-being of a person, based on body values, emotional well-being and lifestyle (exercise, nutrition, stress, and sleep). When tracked over time, it offers a good indicator of how a person’s health and well-being is evolving. The Cigna Health360 Score is a number from 1 (low) to 1000 (high) and it moves up or down in real-time, depending on how your body, emotional wellbeing or lifestyle data changes. Think of it as your own personal stock quote of your health and wellbeing in real-time, similar to a stock quote on a stock exchange.

Cigna Health360 decided to go for a score and not an age-related measure (such as bio age, real age, etc.) for two very important reasons: we wanted an indicator where older people could compare themselves to younger people, and also men could compare themselves to women. To do so, we went through a mathematical process called equalization for age and sex, so that the score could be used as a universal measure of health ranking.

Is the Cigna Health360 Score a medical product?

No, the Cigna Health360 Score is not a diagnostic tool and does not substitute the diagnosis of your medical professional.

The Cigna Health360 Score is an indicator of your current health and well-being and the Cigna Health360 engagement solution is a lifestyle product which allows you to manage your personal health and well-being in an easy and fun way. To be active and help you remain engaged, Cigna Health360 applies motivation techniques from behavioral science and popular online games, and uses social dynamics from groups and social networks. The result: you get real-time virtual coaching and feedback from the Cigna Health360 Health Navigator which combines these advanced techniques to make it work you.

Why does my Health Score sometimes drop if I track an activity?

The health benefits of physical activity are determined by sustained activity over time, not by a single workout.

exponentially-weighted moving average) that looks back at your activities over the past 60 days. Because of this, if a workout you do today consumes less energy than your current average, your score will drop, as it should. Like everything else in Cigna Health360, your activity score is a correct and medically realistic measure of your present and future health.

Tracking with Cigna Health360 and Third Party Devices/Apps

How can I track a workout?

On Cigna Health360 you can track over 115 different indoor and outdoor fitness activities directly via the integrated tracker in the Cigna Health360 mobile app (iPhone, Android) by clicking on the Track menu item.

In the Track menu, you select your activity by clicking on the Change Activity button or by clicking directly on the fitness activity icon on the screen. You will see the list of available activities that can be tracked on Cigna Health360. Some of these activities show a compass icon to signal that they are GPS-based activities. Select the activity and then click on Start to begin tracking your activity live.

If you have already completed a workout and would like to add it manually, click on Add Activity Manually and enter the data there.

Via web access (www.dacadoo.com) you can only add activity manually following the same process after login: Track -> Add Activity Manually.

In addition to tracking directly with the Cigna Health360 mobile app (iPhone, Android), Cigna Health360 supports many of the popular fitness tracking devices and apps available from third parties. Check out the Q&A question: “Connecting third party devices and apps”.

I track steps with an external tracker but my steps are not always taken over 1:1 to Cigna Health360. Why?

Cigna Health360 introduced algorithms to detect double counting of workouts and activities, and started removing duplicate workouts. Why is this important? With the ability to connect various tracking devices and apps, users often forget that they track activities on different trackers in parallel. For instance, if they carry an external step counter which is connected to Cigna Health360, and if they track in parallel running on Cigna Health360. This would be double counting of a running activity. This needs to be detected and the duplicate needs to be removed.

Cigna Health360 computes a daily summary of activities. The summary collects the user’s workouts and activity data for a specific day. By collecting all workouts and activities of one day, Cigna Health360 can verify if certain workouts and activities overlap in time. If two workouts overlap, only the workout with the higher burned normalized energy (measured in MET h) will be displayed on Cigna Health360.

Some external devices/apps do transfer step data multiple times a day including time information via their connection. This helps Cigna Health360 to do an exact overlap calculation and therefore be very precise in the removal of duplicate workouts and activities. Other external devices/apps however, still provide us with only one daily transfer of step data via their connection and without any time information. In these cases, the overlap calculation is less precise. A daily step count might overlap with an intense workout tracked on Cigna Health360, so the latter will be preferred to steps because of the higher energy burned.

These are the reasons why sometimes, only a partial transfer of steps from the external device/app is transferred to Cigna Health360.

How can I turn on automatic step tracking on my iPhone?

If you have an iPhone 5S or newer, you can also track steps directly via the Apple Health App (HealthKit), as the iPhone has a built-in step counter chip (M7/M8 chip). Once you have linked Cigna Health360 to the Apple Health app, open the Apple Health app on your iPhone and follow the steps below:

  1. Click on Sources
  2. Click on Cigna Health360
  3. Go to the section “ALLOW Cigna Health360 TO READ DATA” and activate Steps.

For all of you who used Cigna Health360 before the most recent release and who already tracked steps directly via the Cigna Health360 app on your iPhone, please note that you now need to reactivate step counting in the Apple Health app to continue using this functionality.

How do I manually add data (activity, steps, body values, sleep data)?

The manual entry of fitness activities, steps and sleep data can be done both on the mobile apps and the website.

  • Follow the steps below to manually add a fitness activity:
    • Step 1: Click/tap on “Add Activity Manually” on either the mobile apps or the website.
    • Step 2: Search for the desired activity in the list of available fitness activities by either scrolling/swiping up and down the list, or by using the search functionality, and then by tapping/clicking on it to select it.
    • Step 3: Enter the required data points, such as Date, Time, Duration, and possibly also Distance, Elevation and Heart Rate (if available).
    • Step 4: You can add a photo to the workout by taking a new picture or by uploading a picture from the photo library on your smartphone.
    • Step 5: Click “Save” on the website and/or tap “Send” on the mobile app. These buttons will only become active (by switching color from grey to blue) if there is enough data to save the activity.
  • Follow the steps below to manually add step data:
    • Step 1: Click/tap on “Add Steps” on the mobile apps or the website.
    • Step 2: Enter the date and the total number of steps for that day. These two data points are needed to activate the “Save” button (by switching color from grey to blue) on both the mobile app and the website.
    • Step 3: o Step 3: Click/tap on “Save” and the manual entry will be logged and visible in the step journal on “Me”, “Lifestyle”, “Activities”, “Steps”.
  • Follow the steps below to manually add body values:
    • Step 1: Click/tap on “Add Body Values” on the mobile apps or the website and you will be redirected to the Body section of the “Me” page.
    • Step 2: Click/tap directly on the value you would like to change, and by doing so the data entry wheel (on the mobile app) will open to make it clear that data should be entered.
  • Follow the steps below to manually add sleep data:
    • Step 1: Click/tap on “Add Sleep” on the mobile apps or the website.
    • Step 2: Enter the required data points (date, duration in bed, duration asleep, which needs to be lower than or equal to the duration in bed, and number of times awoken). These four data points are needed as a minimum to activate the “Save” button (by switching color from grey to blue) on the mobile app and on the web.
    • Step 3: Click/tap on “Save” and the manual entry will be logged and visible in the sleep journal on “Me”, “Lifestyle”, “Sleep”.

For all of you who used Cigna Health360 before the most recent release and who already tracked steps directly via the Cigna Health360 app on your iPhone, please note that you now need to reactivate step counting in the Apple Health app to continue using this functionality.

How can I connect third party devices and apps to Cigna Health360?

On Cigna Health360 you can track over 115 different fitness activities directly with the Cigna Health360 mobile app (iPhone, Android).

Cigna Health360 also supports many of the popular fitness tracking devices and apps from third parties. You can find the list of connectable devices here:

  • Cigna Health360 mobile app (iPhone, Android): Track-> Tracking Devices/Apps
  • web access (www.cigna.co.th/health360) after login: Track -> Tracking Devices/Apps Below you will find step-by-step guides on how to connect these devices and apps to Cigna Health360:
  • Connect Apple HealthKit (Health app on iPhone) to Cigna Health360
  • Connect Endomondo to Cigna Health360
  • Connect Fitbit to Cigna Health360
  • Connect Garmin to Cigna Health360
  • Connect Google Fit to Cigna Health360
  • Connect Polar to Cigna Health360
  • Connect Jawbone to Cigna Health360
  • Connect Misfit to Cigna Health360
  • Connect Nokia-Withings (formerly Withings) to Cigna Health360
  • Connect Runkeeper to Cigna Health360
  • Connect Strava to Cigna Health360
  • Connect Suunto Movescount to Cigna Health360
  • Connect TomTom to Cigna Health360

Finally, you can connect Bluetooth Low Energy (BLE) enabled heart rate bands to the Cigna Health360 app by following these steps: Track -> Tracking Devices/Apps -> Add BLE Device.

How can I connect Cigna Health360 to the Apple Health app?

Cigna Health360 is fully Apple Health app (HealthKit) enabled. If you own an iPhone 5s or newer version, you can synchronise the health data that is stored on your iPhone on the Apple Health app with Cigna Health360. You are always in control of what kind of data you would like to synchronise with Cigna Health360.

How can I use Siri on my iPhone with Cigna Health360?

If you own an iPhone, you can make use of Siri to give voice-based commands to Cigna Health360.

You can start your workouts using voice-based commands by telling Siri to start walking, running, cycling, etc.

For Siri to understand your command, you need to say:

  • “Start NAME OF ACTIVITY with Cigna Health360”, or
  • “Start NAME OF ACTIVITY workout with Cigna Health360”.

For example, if you say: “Start walking with Cigna Health360” then Siri will open the Cigna Health360 app and immediately start recording your walking activity! You can also use Siri when you are already inside the Cigna Health360 app.

Currently we the following activities activated: walking, running, cycling, mountain biking, tennis, golf, yoga, aerobics, treadmill and gym workouts. Additional activities will be activated in the future releases.

If you experience issues using Siri, like receiving the phrase: “I wish I could, but Cigna Health360 hasn’t set up with me yet”, then please switch off your iPhone completely and restart it. This will solve the issue and you will be able to use Siri normally with Cigna Health360 again.

Can I connect historical data from third party devices/apps with Cigna Health360?

Different vendors have different approaches on how they send your data to Cigna Health360, and many of the vendors do not send historical data.

For the large majority of third party devices/apps, Cigna Health360 therefore imports your data from the moment you have connected your device or app to Cigna Health360. For some devices who do allow the integration of historic data, Cigna Health360 will integrate it. This is the case with TomTom (integrates 30 days’ history) and Garmin devices (integrates up to 100 items).

Why is the tracked activity data and energy that I tracked with devices or apps from third parties sometimes different on Cigna Health360?

Cigna Health360 connects to many popular fitness tracking devices and apps from third parties.

It is important to note that Cigna Health360 only integrates raw data such as steps, heart rate, etc. from third party devices and apps. The calculation of energy models and calories burnt is done by Cigna Health360, as it is important for Cigna Health360 to remain consistent in how your workouts are calculated across various different fitness tracking sources. As vendors of tracking devices and apps use different energy models, this leads to there being differences between their data and the data seen on Cigna Health360.

There is no global standard regarding how energy conversion is calculated from the number of steps. There are numerous models which differ, among other things, with respect to the input data used and also the quality of the results. Simple models consider only the number of steps, while more complex models also take into account inputs such as speed and route.

For us at Cigna Health360 it is important to perform the energy calculation directly on our platform. We do this to maintain the integrity of the Health Score and the challenges we run on our platform. It would be unfavorable to use Tracker X instead of Tracker Y because Tracker X’s energy model is “more generous” in energy calculation. As part of our activity, we therefore regularly work on energy models and choose the best possible one.

How can I delete a tracked workout?

You can delete your tracked workout directly on the Cigna Health360 mobile app (iPhone, Android) or via the website (www.cigna.co.th/health360):

  • Cigna Health360 mobile app: Me-> Lifestyle -> Activities -> Click on the specific workout in “My Workouts” and on the trash icon/delete button.
  • Via web access (after login): Me-> Lifestyle -> Activities -> Click on the specific workout in “My Workouts” and then click on the trash icon/delete button.

How can I import or export activities in GPX format?

This functionality is only available on the website.

If you use a tracking device or application that is not currently connected to Cigna Health360, you can import your data in GPX format via the website.

Follow the steps below to import and upload a fitness activity in GPX format:

  • Step 1: Click on “Upload GPX” on the website.
  • Step 2: Select the fitness activity of the workout.
  • Step 3: Then select the GPX file and upload it.
  • Step 4: Add a photo if desired.
  • Step 5: To complete the process, click on “Save”.

Additionally, you can export your data from Cigna Health360 to other platforms. To do so, you need to access the activity detail page of the activity you would like to export on the website, and then click on “Export GPX” in the bottom right corner.

Which smartphones is Cigna Health360 available on?

The Cigna Health360 mobile app is available for iPhone and for Android smartphones in 2 languages (English US and Thai) from the respective app stores.

However, other smartphone users (e.g. Windows Phone, BlackBerry, etc.) can also use Cigna Health360 via the website (www.cigna.co.th/health360).

What does MET mean?

MET (Metabolic Equivalent of Task) is a measure to estimate the energy cost of physical activity, independent of weight, where 1 MET = 1 kcal/kg/h. It is also known as “normalised energy”. This measure was introduced by Stanford University in California and has been used globally for more than 30 years.

The MET values used on Cigna Health360 are based on the Compendium of Physical Activity that has been put together by Stanford University:

https://sites.google.com/site/compendiumofphysicalactivities/

What is the scientific basis of the nutrition model?

The scientific basis for the nutrition engine is the Mediterranean Diet (MD). There is a large body of solid scientific evidence that recommends the health advantages of the MD. Adherence to the MD results in an improvement of risk factors such as insulin resistance, high blood pressure, and blood sugar or impaired blood lipids. Eating and drinking according to the MD is also associated with a reduction in morbidity and mortality from major chronic diseases, including cardiovascular disease, cancer, diabetes, Alzheimer’s and Parkinson’s. Another advantage of the MD is that it is easy to follow. It can be administered in all Western cultures. In general, dishes are easy to prepare and ingredients are readily available and affordable. Furthermore, the MD is to be increasingly found in restaurants and cafes. Finally, the MD is not only healthy, but also tasty, varied and appealing. From a scientific perspective, the MD provides the basis for an ideal approach to healthy eating and drinking, and there is an excellent probability of it being implemented in a sustained way.

The MD is a construct based on foods traditionally eaten in Mediterranean countries. Nevertheless, the MD is not necessarily limited to that region. The principle of the MD is to use fresh, seasonal and minimally processed food, to adhere to a plant-based diet rather than an animal-based one, and to prepare dishes in a healthy way. This is achievable in all cultures.

How does the live map work?

If you have some friends on Cigna Health360, then the “Live Map” functionality will be of interest to you:

  • It can be accessed in the “Social” tab by tapping on the map icon in the upper right corner of the mobile app. On the website, it is directly visible on the “Social” tab below the header.
  • If your friends are currently working out live with GPS, they will be displayed on the live map with their profile picture. You can click on the profile picture to obtain more information on what type of workout he/she is tracking and for how long.
  • You can interact directly with your friends by commenting on their workouts

How can I change the customizable dashboard on the “Me” page?

In the customizable dashboard on the “Me” page with today’s values, you can decide what specific data points you would like to see on the main dashboard for today’s view. By tapping/clicking on “Edit”, you can:

  • add new data points by tapping/clicking on “+ Add” and selecting the available data points of interest
  • delete a data point by tapping/clicking on the trash icon, and
  • change the order of the data points by holding a specific one pressed down and then by moving it to the right position.

How much battery power does the Cigna Health360 app consume?

The Cigna Health360 mobile app (iPhone, Android) consumes battery power. Battery consumption varies from smartphone to smartphone and it depends on how many other applications, programs and services are being used at the same time.

On average, Cigna Health360 uses a similar amount of power to any other application. Please note that continued use of GPS location services running in the background of your smartphone can decrease battery life. Make sure you stop tracking a fitness activity once you have completed it! We recommend that you charge your smartphone every night and that you close any applications and services that run in parallel that you are not using.

Tracking with Cigna Health360 and Third Party Devices/Apps

What should I do first on Cigna Health360?

To provide better guidance to newly registered users, Cigna Health360 uses a five-step getting started program. This way, Cigna Health360 provides guidance to you on what you should do first. This getting started program will be delivered by the Cigna Health360 Coach:

  • First steps on Cigna Health360 (1/5): Time to log a workout
  • First steps on Cigna Health360 (2/5): Time to join a nutrition goal
  • First steps on Cigna Health360 (3/5): Time to answer some questions (lifestyle questions)
  • First steps on Cigna Health360 (4/5): Find your friends on Cigna Health360, or invite them to join
  • First steps on Cigna Health360 (5/5): Time to join a challenge

How can I add an activity or nutrition goal?

Currently there are 15 different activity goals, 18 different nutrition goals and three general goals available on Cigna Health360. Activity and nutrition goals can motivate you to create new routines in order to improve your health and wellbeing. Successfully completed goals are rewarded with Cigna Health360 points.

You can add and join goals on the mobile apps (iPhone, Android) or on the website (www.cigna.co.th/health360) by following the steps below:

  • Cigna Health360 mobile app: Tap on “Coach”, then on “Goals” to access the goals overview page. Available goals are displayed in a carousel view and you can swipe left/right to find the goal which appeals to you most. Also, you can tap on “Cigna Health360 Coach”, “Activities Coach” or “Nutrition Coach” to access all available goals in the respective sections. Tap on the goal of interest to access the goal detail page, and tap on “Add goal” to join it.
  • Web access (once logged in): Click on “Coach”, then on “Goals” to access the goals overview page. Available goals are displayed in a carousel view for each section (Cigna Health360 Coach, Activities Coach, Nutrition Coach) and you can click on the Left-/Right buttons to find the goal which most appeals to you. Click on the goal of interest to access the goal detail page, and click on “Add goal” to join it.

Once you have joined a goal, it will be displayed in the goals overview page under “My goals”. Please note than a maximum of three parallel goals per category are allowed. Before starting a new goal, the user should complete (or remove) other active goals first.

How can I join a challenge?

You can join a challenge on Cigna Health360 both on the mobile app or the website by following the steps below:

  • Cigna Health360 mobile app: Tap on “Social”, then on “Challenges” to access the Cigna Health360 challenges overview page, which displays the “Available Challenges” (set up by friends, Cigna Health360 or the group administrator) in a carousel view. Swipe left/right to look at the different challenges and tap on the one you are interested in to access the challenge detail page. Tap on “Join” to join the challenge. If it is a team challenge, you also need to tap on your team in the list of teams.
  • Web access (after login): Click on “Social”, then on “Challenges” to access the Cigna Health360 challenges overview page, which displays the “Available Challenges” (set up by friends, Cigna Health360 or the group administrator) in a carousel view. Click left/right to look at the different challenges and then click on the one you are interested in to access the challenge detail page. Click on “Join” to join the challenge. If it is a team challenge, you first need to click on your team in the list of teams, then confirm by clicking on “Join Challenge”.

How can I create a challenge?

Challenges can be created directly via the Cigna Health360 mobile app (iPhone, Android) or via the website (www.cigna.co.th/health360):

  • Cigna Health360 mobile app: Social -> Challenges -> Click on the “+” button and follow the steps in the challenge creation process.
  • web access (after login): Social -> Challenges -> Click on “Create New Challenge” and follow the steps in the challenge creation process.

How can I create a challenge?

Friends who already signed up on Cigna Health360 can be found in the user directory both on the website and on the mobile apps, as all users who signed up on Cigna Health360 are displayed with their name and profile picture. Follow the steps below to find a friend on Cigna Health360 and send him/her a friend request:

  • Step 1: Click/tap on “Search Friend in the User Directory”.
  • Step 2: Enter the first name, last name or even the email address of the friend and click/tap “Enter” to start the search.
  • Step 3: Click/tap on the name of the friend to access the friend page. The page might be empty if the friend does not share their data publicly.
  • Step 4: Send a friend request by clicking on “Add friend”. Once your friend accepts the friendship invitation, you will get a friend acceptance notification.

How can I activate an achievement on Cigna Health360?

Achievements are another key gamification and engagement feature on Cigna Health360. They are general goals proposed by the Cigna Health360 Health Score platform. There are currently 216 achievements in various categories that you can earn. Achievements are automatically activated for you and they start at a low level. Once you have reached e.g. “Cycling: 100 km”, the achievement in the same sequence, e.g. “Cycling: 500 km”, gets auto-activated.

In the mobile apps and on the website, achievements can be accessed by clicking on “Achievements”. There are general achievements and activity-based achievements available on Cigna Health360. Each achievement category is organized by “Next achievements” and “Earned achievements”.

To check the current status and progress towards attaining an achievement, you can click on the specific achievement so that the results unfold. It works in the same way on the mobile apps and on the website.

Earned achievements are communicated via the news feed on Cigna Health360.

How can I send my feedback to Cigna Health360?

To contact Cigna Health360, you can send us an email: Support.Health360@cigna.comYou can also give the Cigna Health360 app a rating directly via the Cigna Health360 mobile app for the respective app stores (iPhone, Android): Coach -> Rate the App.

How can I avoid being flooded with notifications from Cigna Health360 if I am e.g. on holiday, injured, sick or pregnant?

If you are on holiday, if you are sick/injured or cannot be active for some other reasons, you can adjust your Coach settings.

You can select the Coach settings in the upper right corner of the “Coach” page on the mobile apps.

With the Coach settings you can define preferences in terms of areas of interest (exercise, nutrition, general topics, social notifications) as well as the frequency of desired interaction with the Cigna Health360 Coach on those topics. You simply move the slider right or left to define more or less interaction. The Coach will use these preferences in combination with other conditional message attributes to deliver the best coaching experience.

On the mobile apps, you do not need to “Save” your settings. On the website, you are asked to click the “Save My Answers” button to save the settings.

Security and Account Creation/Deletion

How do I sign up on Cigna Health360 step by step?

The sign-up process is identical on the mobile apps (iPhone, Android) and the website. On the mobile apps users will be guided directly to the sign-up process, and at www.cigna.co.th/health360, users will click on the button “Sign Up” to initiate the process. The following steps need to be taken to complete the sign-up process:

  • Step 1: Select whether you are new to Cigna Health360 (I’m new to Cigna Health360), or if you would like to log in to an existing account (Log in to my account).
  • Step 2: You will be asked to provide the following four data points to calculate a baseline Health Score to get you interested and hooked:
    • My gender: Female or Male.
    • My date of birth: A calendar will open so that you can enter the date correctly and in the right format.
    • My height: You will see a drop-down list to select the right measurement and the corresponding unit system: metric (m, cm) or imperial (inches).
    • My weight: You will see a drop-down list to select the right weight and the corresponding unit system: metric (kg) or imperial (pounds).
  • Step 3: You will be asked to provide your location. A map will appear and you tap on your location. A red needle will mark the position you have tapped on the map.
  • Step 4: The baseline Health Score is now calculated. At this point you are informed that the Health Score will become more precise and relevant the more data points you enter. You will then be invited to continue the sign-up process by creating an account.
  • Step 5: Type your first name, last name and email address, then set a password. If the password rule is not met, an error message will appear to notify you how the password will need to be determined. (The password rule on Cigna Health360: minimum length is eight characters, maximum length is 160 characters, at least one uppercase letter, one lowercase letter, and one digit or punctuation character).
  • Step 6: You will need to accept the legal terms (terms of use, privacy policy and payment terms) by swiping the button on the mobile app from left to right to activate it (or by clicking on the box on the website to do the same). All legal terms can be accessed via the link provided in the respective languages. The sign-up process will not continue if you do not accept the legal terms.
  • Step 7: You will also get the opportunity to accept the sign-up for the marketing newsletter issued by Cigna Health360, but this acceptance is not mandatory.
  • Step 8: To complete the sign-up process, a green “Done” button will appear on the mobile app (and a “Create Account” button on the website), which will need to be clicked to conclude the sign-up process.
  • You will receive an email from Cigna Health360 and be asked to confirm your email address by clicking on a link provided to confirm your email address.

How do I change my privacy settings?

The only data that can be shared is the following:

  • Health Score
  • Workouts
  • Earned achievements Sensitive personal data such as weight, age or blood pressure, etc. is not accessible to other users.

The following types of sharing options are available:

  • Public: All users registered on Cigna Health360 will be able to see the data described above.
  • Groups: If you are member of a group, all group members (whether they are friends or not), will be able to see the data described above.
  • Friends: Your friends will be able to see the data described above.
  • None: Only you will be able to see the data described above. Privacy settings can be changed on the Cigna Health360 mobile app (iPhone, Android) or on the website (www.cigna.co.th/health360).
  • Cigna Health360 mobile app: Click on “Me”, then on the gear icon in the upper right corner to access Settings. Select “Platform Settings”, then “Privacy and Security Settings” to change your privacy settings.
  • Website (after login): Click on the gear icon in the upper right corner to access Settings. Select “Privacy Settings” to change your privacy settings.

What about data security and data privacy on Cigna Health360?

You create your account on Cigna Health360, and you decide what data you want to share and not to share in the privacy settings. You can also delete the account if and when you decide to do so. Cigna Health360 has an extensive privacy policy that explains in detail how we use your data. Cigna Health360 does not sell your data or profile for advertising.


Data Security:

All your data on Cigna Health360 is securely protected. Cigna Health360 stores your data in a data center in Switzerland, and uses state-of-the-art, multi-layered security methods. These methods comply with best practices, and include both physical and logical protection, such as access control, encryption and segregation.


Data Privacy:

Cigna Health360 complies with data protection and privacy laws. As a user, you decide what you want to share and what to keep private. Cigna Health360 is not in the business of selling your personal data or using your data for targeted advertising. Our data collection is duly registered with the Swiss data protection commissioner, and we have an extensive privacy policy that explains in detail how we use your data to calculate your Health Score. Please note that all registered users of Cigna Health360 are displayed with their name and profile picture.


For all other data points, you control and decide yourself what data shall be accessible to others. You can change the privacy settings of your account at any time and thereby determine who will be able to see what data. The only types of data that may be shared are the following: Health Score, workouts and earned achievements. Sensitive personal data such as weight, age or blood pressure, etc. are not accessible to other users. The following types of sharing options are available:

  • Public: All users registered on Cigna Health360 will be able to see the data described above.
  • Groups: If you are member of a group, all group members (whether they are friends or not) will be able to see the data described above.
  • Friends: Your friends will be able to see the data described above.
  • None: Only you will be able to see the data described above

How do I reset my password?

One of the most common user support requests is to reset passwords. This process allows you to do it yourself by following a secure and straightforward process.

If you forget your password, click on the “Forgot Your Password?” link on the login page, either on the mobile app or on the website, and follow the steps below:

  • Step 1: You will be redirected to a web page where you will be asked to enter the email address which you use on Cigna Health360.
  • Step 2: Cigna Health360 will send you an email, including a link to tap/click on.
  • Step 3: You will be redirected to a web page where you can set a new password and confirm it by tapping/clicking on the “Reset Password” button.

You will have to return to the login page and log in with the email address and the new password to access the Cigna Health360 Score platform again.

Can I delete my account and personal data?

You control your data so of course you can delete your account by following these steps:

  • Cigna Health360 mobile app (iPhone, Android): Me -> Settings -> Platform Settings -> Scroll down and click on “Delete Your Account”
  • On the website at www.dacadoo.com after login: Settings -> scroll down and click on “Delete Account”

You will need to enter your password to confirm the deletion of your account. Once confirmed, your account will be deactivated immediately and your data will no longer be visible. Cigna Health360 will keep your data for 30 days in case you change your mind and would like to reactivate your account. After 30 days, your data will be permanently deleted.

What are your safety recommendations for playing outdoors?

As a player, we ask you to be:

  • mindful of your surroundings,
  • never play while driving,
  • never trespass on private property, and
  • apply your own best judgement at all times