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ร่วมงานกับซิกน่า

ร่วมงานกับซิกน่า

ร่วมงานกับซิกน่า

หากเป้าหมายของคุณคือความมั่นคง ความท้าทาย และความเป็นมืออาชีพ...คุณคือคนที่เราตามหา
หากเป้าหมายของคุณคือความมั่นคง ความท้าทาย และความเป็นมืออาชีพ...คุณคือคนที่เราตามหา

ด้วยความภูมิใจในการเป็นส่วนหนึ่งของกลุ่มซิกน่า คอร์ปอเรชั่น ซึ่งมีธุรกิจครอบคลุมทั่วโลก เราต้องการที่จะสร้างโอกาสความก้าวหน้าในอาชีพให้แก่ผู้ที่มีศักยภาพเช่นคุณด้วยเช่นกัน

เราเชื่อมั่นในการสร้างทีมงานที่เข้มแข็งจากกลุ่มคนรุ่นใหม่ที่มีประสบการณ์จากแวดวงธุรกิจ ที่หลากหลาย ดังนั้น ไม่ว่าคุณจะเป็นผู้ที่เคยมีประสบการณ์การทำงานจากธุรกิจประกันภัยโดยตรง หรือ จากธุรกิจในอุตสาหกรรมอื่นๆ เรายินดีต้อนรับคุณเสมอ เพราะเราเชื่อมั่นเป็นอย่างยิ่งว่า ความสามารถและพลังความมุ่งมั่นของคุณจะช่วยหล่อหลอม และเป็นส่วนสำคัญที่ช่วยสร้างอนาคต ที่สดใสให้แก่ซิกน่าประเทศไทยได้

ที่ซิกน่า เราสนับสนุนให้พนักงานของเรามีความสุขกับชีวิตการทำงานในทุกๆวัน เราได้สร้างบรรยากาศที่ดีในการทำงาน ที่จะช่วยส่งเสริมให้พนักงานของเรามีความคิดสร้างสรรค์ และทดลองนำวิธีการใหม่ๆมาใช้ในการทำงานอยู่เสมอ เชิญมาร่วมเป็นส่วนหนึ่งของพลังคนรุ่นใหม่ กับเราวันนี้

ติดต่อสอบถามพร้อมนัดสัมภาษณ์ที่ HR Recruitment
โทรศัพท์ 089-895-3005 หรือ 02-650-9091 ต่อ 711

ตำแหน่งงานว่างอื่นๆ

Cigna GIHLA Thailand - Job Specification

Position Title: Actuarial Manager (Pricing)

Job Purpose/Objective:

To provide actuarial expertise pertaining to product development and business development projects, including generation of product ideas, product design, profit testing, profitability analysis, participation in the product implementation process, and evaluation of business opportunities. Also to design business modeling, conduct experience studies, ensure compliance with legislative standards, CIGNA guidelines on profitability, suitability of market trends and customer needs, as well as use of capital and risk management. Continuous professional development through participation in professional bodies and external/internal management training.

Critical Tasks and Expected Contributions/Results:

  • Product ideas generation according to inputs from various distribution channels, customer needs, market trends and company strategy
  • Product pricing and profitability analysis; communication of results and obtain approval from Chief Actuary/Regional Actuary
  • Product implementation, including the checking of IT system, workflow and reinsurance, and monitor the conformance of actual versus expected results
  • Enhance actuarial software for proper modelling as well as up-to-date with full compliance of legislative and corporate standards
  • Experience and surplus analysis for evaluation of actual business profitability
  • Participation in related professional bodies and meetings to keep abreast of current industry development
  • Represent the Chief Actuary and manage the department in absence of the Chief Actuary

Qualifications:

  • Bachelor degree or Master degree
  • At least 5 years of actuarial experience with substantial exposure in product / business development
  • Familiar with insurance company operations in a multi-national company (MNC) setting
  • Understand the statutory accounting standard. Knowledge of US GAAP will be very valuable
  • Strong influencing skills and ability to work in a complex and highly matrixed environment.
  • Demonstrated record of significant accomplishment and increasing responsibility in past positions.
  • Taking Actuarial exam or having ASA or equivalent actuarial qualification is preferable
  • Thai and English speaking/writing ability preferred.

Cigna GIHLA Thailand - Job Specification

Position Title: Assistant Manager-Business Process Improvement

Job Purpose/Objective:

Reporting directly to the Senior Manager - Customer Experience Management, incumbent is responsible for identifying, analyzing, designing, and implementing business processes using a variety of industry standard techniques, best practices, and methodologies including, but not limited to, Lean and Six Sigma. The incumbent will work on projects aimed at assisting organization to improve effectiveness and efficiency, and have material impact to customer experience and to bottom line profitability of the organization. This analysis will then be used to recommend improvements that implement automation eliminating process steps to improve overall productivity, and customer experience. The ability to perform detailed analysis and process decomposition is the key to success.

The incumbent uses acquired skills, organizational knowledge, and workplace experience to assess current business processes in the context of generally accepted industry standard business practices. The incumbent also works within designated teams to develop, recommend, and implement business process improvements within the organization through newly designed business processes. The incumbent works throughout all levels of the organization to build understanding of and to provide training for business process improvement results, techniques, and methodologies.

The incumbent will also responsible for providing business solutions to the company’s management addressing a broad range of issues related to effectiveness and efficiency of company’s work system and organizations. Areas of work include process improvement, work systems, manpower, resource utilizations and requirements, performance measurement and management, organization, benchmarking, operations research based optimization, value-analysis, economic analysis of various resource allocation options, including allocation levels, outsourcing, contracting, etc.

Reports To: Senior Manager-Customer Experience Management

Critical Tasks and Expected Contributions/Results:

  • Identify existing processes to address problems with workflow, organization, and planning, and develop strategies for improving them.
  • Review projects and define parameters and objectives of work to be done.
  • Select most suitable study technique(s) / methodologies to accomplish desired objectives.
  • Author and present process automation/or improvement and enhancement recommendations based on process analysis
  • Coordinate among multiple project teams to ensure organization-wide integration of established processes.
  • Generate reports and if necessary presentations to document and communicate findings and recommendations.
  • Provide individual and group coaching, training and other forms of knowledge transfer for business process improvement results to business owner and all related parties.
  • Complete post implementation validation of improvements to quantify ROI of the investment

Qualifications / Specific Requirements:

  • Bachelor's degree in Engineering (preferably Industrial Engineering), Management Information Systems, Business Management/Administration. Qualifications in related disciplines with strong experience in process improvement work.
  • A minimum of 2 years relevant experience in internal or external management consulting or performing business process analysis/engineering, process modeling, and/or business analysis experience and decomposition leading to improvement recommendations.
  • Experience in the insurance industry is desirable.
  • Solid understanding of process and internal system.
  • Experience in analytical, organizational, and planning work.
  • Good verbal and written communication skills.
  • Qualified candidates will be true "thought leaders" with strategic and hands-on process transformation experience through the full lifecycle
  • The ability to work directly as a trusted advisor with many levels of management from middle to executive management.
  • Good knowledge of insurance operation and process
  • Experience in leading or participating in a successful process improvement effort using the Capability Maturity Model Integration (CMMI, Lean Six Signa, or other similar process improvement methodology) is desirable
  • Working knowledge of the Microsoft Office tool suite (Word, Excel, PowerPoint, Visio, Outlook, and Project) is necessary.

Cigna GIHLA Thailand - Job Specification

Position Title: Assistant Manager - Finance

Job Purpose/Objective:

The incumbent is required to manage the month-end closing process to ensure that closing process will be finished timely. Handle all the financial reporting requirements to Office of Insurance Commissions (OIC). This position also requires working with compliance department to ensure that no compliance issues for finance operation.

Reports To: Finance Manager

Band: 2

Business Dimensions:

Cigna GIHLA:
  • Cigna GIHLA has immense expertise in affinity marketing, which has, as a fundamental platform, the existence of a strong mutually rewarding partnership. Experience across the globe in other markets has shown that Cigna GIHLA can share success with a local insurers & affinity partners by working together on a low-cost and low-risk marketing and sales strategy.
  • Distribution includes: Telemarketing and Bancassurance, direct marketing, affiliations, agents, employers, brokers, direct marketing
    Competitors includes: Chartis / ACE / Prudential UK / MSIG / Muang Thai / AACP
  • Third party marketers: ADMS / PRG / Dimi / I-Direct.

Cigna Insurance Public Company Limited (CIPCL) & Cigna International Marketing (Thailand) Limited (CIMT)
CIPCL is a new company started by the purchase of TCI in early 2007. CIMT was a new company established in 2004, to be a partner with local insurers, who have local contacts, insurance license and A&H products can be combined with Cigna GIHLA’s affinity direct response marketing expertise, service capabilities to produce a partnership that will be mutually profitable. Objective task is to make sales of insurance products mainly through telemarketing, face-to-face, and internet distribution. The two companies have been merged to become one entity with full sales, marketing, distribution, data analytics, call centre technology, administration & customer service capabilities, however pursue specific market segments and play distinct roles.

Critical Tasks and Expected Contributions/Results:

  • Assist Finance Manager to establish and implement procedures and processes of day-to-day non-insurance payment process transactions including petty cash.
  • Ensure payment transactions are supported with proper documents, complied with company's policies, related to business and accounting records are accurate, properly classified, aligned with budget
  • Ensure monthly tax filing is properly managed including withholding tax, input/output vat, and relevant tax for outward remittance.
  • Responsible for intercompany transactions both local and overseas are correctly recorded, settlement, outstanding balances are matched with relevant entities and investigate unmatched transactions.
  • Manage fixed assets transactions, addition, disposal, register, asset location, physical check and initiate control procedures and appropriate process.
  • Take care of GL account, to ensure all interface accounts from other modules, AP, fixed assets, policy administrative system (CICAP) are correctly posted.
  • Properly handled on prepaid expenses with amortization and accrual expenses process.
  • Provide balance sheet reconciliations and follow up long outstanding items/investigate exceptional items/resolve errors on timely manner.
  • Assist Finance Manager to provide monthly operating results report and provide preliminary analysis.
  • Supervise accountant/senior accountant to deal with problems arising from day-to-day process efficiently
  • Review work processes/procedures, recommend changes for improvement / proper controls in place
  • Liaise and attend to external auditors queries, variance analysis, financial statements with cash flow and note to financial statement.

Qualifications / Specific Requirements:

  • University degree with minimum masters level in accounting / finance management.
  • Strong technical expertise with a professional qualification, such as Certified Public Accountant.
  • 5 years experience in Accounting Function, from audit firm is an advantage.
  • Strong influencing skills and ability to work in a complex and highly matrixes environment.
  • English communication

Personal Competencies Required:

  • Ability to work both with other department and independent
  • Ability to prioritize multiple works and responsibilities
  • Strong results orientation.
  • High level of enthusiasm, urgency and drive to win.
  • Good interpersonal, communication and negotiation skills

CIGNA International Thailand - Job Specification

Position Title: Campaign Management Executive

Job Purpose/Objective:

Campaign Management is mainly responsible for campaign, product development, channel development, or project implementation, and regular business partner administrative tasks including reporting and issues handling. Campaign Management is work with or under one or multiple Account Relationship Manager.

Critical Tasks and Expected Contributions/Results:

  • Efficient Project Management : To work closely with ARMs to efficiently implement and manage campaigns, product development, channel development and other business projects
  • Reporting and Solving Problems: To ensure all reporting and issue handling are effectively managed
  • Monitoring and Feedback : To monitor and analyze campaign performance
  • Analysis for Future Growth : To support the Account Relationship Management’s strategic planning and review process

Experience/Knowledge Requirements:

  • At least 2 years of experience in marketing or equivalent position.
  • Previous experience of project coordinating function
  • Qualification in the insurance field or Telemarketing would be an advantage.
  • Ability to understand the profit drivers of a business and understand how a product will integrate into the daily operation of an organization.

Personal Competencies Required:

  • Drive for result and passion to win
  • Good process management and planning skill and understand priority setting to meet agreed objective and timeline
  • Problem solving skills
  • Strong interpersonal skill and team player spirit
  • Good communication skill in both Thai and English

Education and Other Requirements:

  • Bachelor's Degree in related fields
  • Preferably 2-3 years experience in handling project management tasks, delivering detailed project follow up to ensure tasks accomplishment within preferred dues
  • Experienced in multi-national companies work environment
  • Strong communication skills and interpersonal skills
  • Good command of English

Cigna GIHLA Thailand - Job Specification

Position Title: Developer

Job Purpose/Objective:

The purpose of the developer is for gathering requirement, finding and propose solution, analysis, designing system, designing framework architect, writing and testing programs to create or modify information systems that are appropriate for users’ needs and consistent with the overall design of the organization’s information systems architecture. The developer is the key resource in delivering information and enhancements to allow the company to evolve.

Reports To: Application Manager

No. of Direct Reports: None

Band: 2

Business Dimensions:

Cigna GIHLA:

  • Cigna GIHLA has immense expertise in affinity marketing, which has, as a fundamental platform, the existence of a strong mutually rewarding partnership. Experience across the globe in other markets has shown that Cigna GIHLA can share success with a local insurers & affinity partners by working together on a low-cost and low-risk marketing and sales strategy.
  • Distribution includes: Telemarketing and Bancassurance, direct marketing, affiliations, agents, employers, brokers, direct marketing Competitors includes: Chartis / ACE / Prudential UK / MSIG / Muang Thai / AACP
  • Third party marketers: ADMS / PRG / Dimi / I-Direct.
 

Cigna Insurance Public Company Limited (CIPCL) & Cigna International Marketing (Thailand) Limited (CIMT)
CIPCL is a new company started by the purchase of TCI in early 2007. CIMT was a new company established in 2004, to be a partner with local insurers, who have local contacts, insurance license and A&H products can be combined with Cigna GIHLA’s affinity direct response marketing expertise, service capabilities to produce a partnership that will be mutually profitable. Objective task is to make sales of insurance products mainly through telemarketing, face-to-face, and internet distribution. The two companies have been merged to become one entity with full sales, marketing, distribution, data analytics, call centre technology, administration & customer service capabilities, however pursue specific market segments and play distinct roles.

Critical Tasks and Expected Contributions/Results:

  • To identify/recommend and provide system or application for business improvement
  • To provide a high quality and efficient service to all users to allow them to work productively at all times
  • To review all business requirements, functional requirement and technical requirement and procedures to ensure that all related system work properly and effectively
  • To work with System Analyst, Business Analyst or Business System Analyst to identify any requirements in an effort to determining possible solutions to satisfy business needs
  • Design the program architect and common coding structure of each applications and enhancements in line with Business Requirements, Functional Requirements or Technical Requirements as assigned by the Applications Development Manager
  • Design the structure of large programs to ensure that re-useable code is used where possible, and to make new code re-useable.
  • To ensure the coded programs are met the users’ requirements and are in line with the CIGNA International security compliance.
  • To monitor the productivity of programmer, junior programmers and ensure that their code is in line with quality and security standards.
  • To provide support and training to users to help ensure productivity is maximized throughout CIGNA Thailand.
  • To ensure that all necessary maintenance and upgrades of the coded programs are sustained in a proactive manner. Where necessary recommendations should be made to the Application Manager in an effort to preserve the integrity of the CIGNA Thailand systems environment. Careful planning, testing and implementation should be undertaken in line with best practice.
  • To ensure that source codes documentations and user manuals are up-to-date and reflect any changes including any additions.
  • To help develop and implement CIGNA International standards in technology and ensure that CIGNA Thailand maintains its compliance with these standards.
  • To support any tasks assigned from Application Manager.

Qualifications / Specific Requirements:

  • 3 – 7 years relevant programming experience.
  • Excellent knowledgeable in Analyst skill
  • Excellent knowledgeable in Web programming by C#.net, HTML, jQuery, AJAX, JSON, XML
  • Knowledge in Web Service or WCF, Java, MVC is an advantage.
  • Knowledge in MS SQL Server , Access ,Crystal Report, Reporting Service, Business Object
  • AS400 experience is an advantage.
  • A Bachelor degree in Information Systems, Computer Science or equivalent field of study and professional experience.

Personal Competencies Required:

  • Excellent communication/presentation/professional skills.
  • Ability to see the big picture to leverage existing applications and code bases when designing and implementing new code.
  • Ability to develop and maintain relationships with both internal and external users.
  • High responsibility to complete the assigned tasks upon the target date
  • Strong computer skills.

CIGNA International Thailand - Job Specification

Position Title: Head of Sales Academy Training

Job Purpose/Objective:

To plan and strategize overall training and sales development, Sales Training will train and develop Sales Representatives and Sales Supervisors to maximize revenue, productivity and quality of sales. The Head of Sales Academy Training will work with sales Team to design and deliver Training material/courses; plan effective Sales Training Courses and Activities for Sales Representatives and Sales Supervisors to minimize learning curve and maximize sales opportunity using available training resources. This includes Sales Induction Training, Sales Representative Training Skill, Sales Improvement Training and etc. The Senior Sales Training Manager will also participate in Product Development and Product Launch by preparing Product Training Material and Selling Script and deliver training to sales.

Critical Tasks and Expected Contributions/Results:

  • To strategize and develop sales training plan
  • To supervise and utilize Sales Training Resource to serve business needs
  • To develop training material to improve sales skill and capability in every level
  • To arrange induction and sales training for new sales representative as planned to ensure uninterrupted business
  • To prepare product training material and deliver the training for new product launch
  • To prepare/write effective sales script for new product
  • To support sales in other ad hoc activities as requested by the team
  • To follow and measure effectiveness of the sales and training
  • To develop Sale Academy Training for Call Center

Qualifications / Specific Requirements:

  • Male/Female with Bachelor's Degree or equivalent level of Degree
  • At least 10-15 years’ experience of selling (especially insurance sales) and conducting training
  • Good command of English both verbal and written
  • Good communication and interpersonal skills
  • Logical thought with ability to analyze training needs
  • Having a capacity to express conclusion in clear and precise language
  • Demonstrates a high degree of personal and professional integrity

Personal Competencies Required:

  • Good command of English both verbal and written
  • Good communication and interpersonal skills
  • Logical thought with ability to analyze training needs
  • Having a capacity to express conclusion in clear and precise language
  • Demonstrates a high degree of personal and professional integrity

Education and Other Requirements:

  • Male/Female with Bachelor's Degree or equivalent level of Degree
  • At least 10-15 years’ experience of selling (especially insurance sales) and conducting training

Cigna GIHLA Thailand - Job Specification

Position Title: Product Development Manager

Job Purpose/Objective:

The job holder supports Chief Marketing Officer and is responsible for the management of Product Innovation, Product portfolio management and Marketing Strategy within CIGNA.

Reports To: Senior Manager - Product Development

Business Dimensions:

CIGNA International:

  • CIGNA International has immense expertise in affinity marketing, which has, as a fundamental platform, the existence of a strong mutually rewarding partnership. Experience across the globe in other markets has shown that CIGNA International can share success with a local insurers & affinity partners by working together on a low-cost and low-risk marketing and sales strategy
  • Distribution includes: Telemarketing and Bancassurance direct marketing sponsors affiliations agents, employers, sponsor brokers, direct marketing
  • Competitors includes: AIG / ACE / Prudential UK / MSIG / RSA/ Muang Thai / AACP / MYNL
  • Third party marketers: Aegon / ReMonk / PRG / Dimi / I-Direct

Critical Tasks and Expected Contributions/Results:

  • Cooperate with marketing requirements of marketing strategy, product strategy & plan, market research and portfolio management
  • Implementation and review function as well as managing the product development process within the company to align with Regional/Home Office
  • Understanding of the key value drivers of product profitability and analysis of experience will become valuable when communicating results with other areas of the organization
  • Manage the requirements definitions and development of new products
  • Manage the maintenance of existing products
  • Necessary reporting and documentation
  • Build relationship through BD & ARM with BPs and internal for the whole End-to-End process on product & marketing sides

Other related responsibilities include:

  • Business Projections: responsible for the planning process from the actuarial perspective, e.g. build-up a sales/production model, planning results with new business and in force, scenario testing
  • Experience studies: responsible for experience studies such as lapse, mortality, expense studies

Experience/Knowledge Requirements:

  • Market Trends
  • Insurance product awareness
  • Insurance industry awareness
  • Able to plan and implement
  • Time management ability
  • To be flexible and reliable
  • Willingness to learn new skills, open to the knowledge in and outside insurance industry
  • Self-motivated, enthusiastic, good interpersonal skill and team player
  • Good knowledge of computer/ word processing package, eg. Word, Excel, PowerPoint

Personal Competencies Required:

  • Good organizational and planning skills
  • Decision making and judgment, skill training & coaching skill
  • Customer focus
  • Excellent verbal and written communication & negotiation skill
  • Strong business sense
  • Result-oriented, High Achievement Driven
  • Time management ability
  • Creativity, Innovation
  • Flexibility and reliability
  • Open minded, good attitude
  • Self-motivated, enthusiastic, good interpersonal skill and team player

Key challenges:

  • Need to work in the middle of teams with different requirement, 
  • Ability to work in an environment and maintain alertness where the working day may be unpredictable where there may be occasional exposure to dealing with difficult situations and patient with challenging behavior
  • Ability to work on own initiative and prioritize own workload
  • Ability to work under pressure and in potentially stressful situations

Education and Other Requirement:

  • Bachelor’s Degree in business field
  • 5-7 years experience in Life,  A&H Insurance Business or Marketing
  • Professional knowledge: Insurance knowledge; product knowledge; an  understanding of profit, value measures and drivers; policy contract terms & conditions, marketing
  • Languages capability: Good command of English (both spoken and written)

Cigna GIHLA Thailand - Job Specification

Position Title: Service Trainer

Job Purpose/Objective:

A service trainer handles the learning and professional development of Customer Care Team both inbound and outbound together with Quality Assurance team. A service trainer will equip staff with the knowledge, practical skills and motivation to carry out work-related tasks. A service trainer will either deliver the training themselves or arrange for a third party trainer to do so.

Critical Tasks and Expected Contributions/Results:

  • Be a trainer/facilitator for all new staff/supervisor in Customer Care and Quality Assurance team during on boarding period
  • Conduct tool to measure staff success and evaluate during on boarding period
  • Coach, motivate and lead a team of Quality Assurance Team and Customer Care to ensure that all customer service inbound/outbound, conserve quality and all KPI goals are met or exceeded
  • Develop and maintain documented coaching programs for each individual sub department. Programs will include areas of weaknesses, action plans to assist with improvement, and measurements to monitor improvements
  • Refresh product and service knowledge to existing agent/supervisor as scheduled or needs.
  • Coordinate with Customer Care and Quality Assurance at management level to ensure the team’s performance is in line with key performance objectives including obtaining externally agreed SLA’s, reducing the cost-per-contact, improving sales and reducing staff attrition
  • Work with other team in order to get or verify information for effective training
  • Ensure administrative duties are completed accurately and within time framers including but, not limited to, performance reporting
  • Participate in relevant project work as a when required by Assistant Manager – Service Training
  • Others as assigned

Qualifications / Specific Requirements:

  • Bachelor or equivalent level of degree
  • Experience in insurance industry working or related industries.
  • Experience in customer service /conserve
  • Experience in training
  • Contact Centre outbound and/or inbound/or conserve experience
  • 2 – 3 years customer service and /or training working experience
  • Team Leader working experience. Including the recruitment, coaching and development of staff performance
  • Training and development facilitation and delivery experience

Personal Competencies Required:

  • Attention to detail, accuracy, goals focus and forward thinking
  • Great motivator who is able to pass on understand information quickly and pass on concisely to both staff and management
  • Self-motivated, enthusiastic, flexible, adaptable and embrace change
  • Computer literacy (Microsoft Word, Excel, PowerPoint and standard presentation equipment)
  • Advance interpersonal skills including diplomacy
  • Advance oral and written communication skills especially listening skills
  • Strong problem solving and conflict resolution skills
  • Ability to follow procedures
  • Ability to work under pressure with good stress management techniques
  • Ability to think on your feet and understand complex issues quickly and professionally

Cigna GIHLA Thailand - Job Specification

Position Title: Supervisor - Telesales

Job Purpose/Objective:

A Telesales Supervisor is responsible for the productivity of the sales team under supervision in handling the assigned sales leads, the day-to-day sales activities within the port, problem solving, as well as making sure that Telesales Representatives are well motivated to perform their task at the maximum capabilities.

Reports To: Call Center Manager

Critical Tasks and Expected Contributions/Results:

  • Maximize productivity of the team, namely, number of Call Attempts, Talk Time, Contactable Rate and Response Rate
  • Effectively manage sales leads
  • Report sales result to the management on a daily basis
  • Morning Brief the team on yesterday result, what went well, what went wrong, today expectation industry trend, QA feedback, best idea and etc to get the team ready to sell
  • Motivate team to achieve target
  • Report matters in the team and escalate problems to Telesales Manager
  • Monitor calls and provide daily coaching to TSR for improvement
  • Coach and develop TSRs on CITAS System operating, Product Presentation (Features, Advantages and Benefits), Objection Handling and Sales Closing
  • Recruit, train new Telesales and retain Telesales
  • Lead and motivate sales team for maximum result and ensure team morale
  • Enthusiastically support and participate in all Call Center business related activities
  • Give priority to self-development and improvement all the time

Qualifications / Specific Requirements:

  • Male / Female age between 27 - 35 years
  • Minimum 2 years’ experience in Telesales
  • Able to manage sales team, coach and train sales staff
  • Strong leadership skills and be able to work under pressure
  • Good coordination and communication skills with customers and all levels of staff
  • Able to work flexible hours
  • Aggressive, mature, positive attitude with team player personality
  • Strong ability to motivate team

Personal Competencies Required:

  • Strong leadership skills and be able to work under pressure
  • Good coordination and communication skills with customers and all levels of staff
  • Able to work flexible hours
  • Aggressive, mature, positive attitude with team player personality
  • Strong ability to motivate team

CIGNA International Thailand - Job Specification

Position Title: Sales Training Manager

Job Purpose/Objective:

To plan overall training and Telesales development, Sales Training Manager will train and develop Telesales and Supervisors to maximize revenue, productivity and quality of sales. Sales Training Manager will work with Telesales Team and HRD Manager to design and deliver Training material/course; plan effective Sales Training Courses and Activities for Telesales Representatives and Supervisors to minimize learning curve and maximize sales opportunity using available training resources. This includes Sales Induction Training, Telesales Training Skill, Sales Improvement Training and etc. The Sales Training Manager will also participate in Product Development and Product Launch by preparing Product Training Material and Selling Script and deliver training to Telesales.

Reports To: Senior Sales Training Manager

Critical Tasks and Expected Contributions/Results:

  • To develop sales training plan
  • To supervise and utilize Sales Training Resource to serve business needs /li>
  • To develop training material to improve sales skills and capabilities in every level
  • To arrange induction and sales training for new TSRs as planned to ensure uninterrupted business
  • To develop Telesales Supervisor in order to meet business’s needs
  • To prepare product training material and deliver the training for new product launch
  • To prepare/write effective sales script for new product
  • To support Call Center in other ad hoc activities as requested by the team
  • To follow and measure effectiveness of the sales and training

Qualifications:

  • Male/Female with Bachelor's Degree or equivalent level of Degree
  • At least 3 years experience of selling (especially insurance sales) and conducting training
  • Good command of English both verbal and written
  • Good communication and interpersonal skills
  • Logical thought with ability to analyze training needs
  • Having a capacity to express conclusion in clear and precise language
  • Demonstrates a high degree of personal and professional integrity

Personal Competencies Required:

  • Good command of English both verbal and written
  • Good communication and interpersonal skills
  • Logical thought with ability to analyze training needs
  • Having a capacity to express conclusion in clear and precise language
  • Demonstrates a high degree of personal and professional integrity

Education and Other Requirements:

  • Male/Female with Bachelor's Degree or equivalent level of Degree
  • At least 3 years experience of selling (especially insurance sales) and conducting training

CIGNA International Thailand - Job Specification

Senior Manager - Product Development

Job Purpose/Objective:

Reporting directly to Strategic Marketing Director, Senior Manager- Product Development is responsible for developing and leading product innovation and product portfolio management to ensure that Cigna Thailand continues leading position in product innovation. This role involves strategic planning, researching, developing and execution on expanding product portfolio including products and services in various product categories from accident, supplement heath, health insurance and value-added services. The incumbent is required to work with research consultant to derive key customer insights and market knowledge, and translate those into the right design of product package that meet the customer needs.

This position requires experience in managing research consultant as well as value-added service providers to ensure all product packages are properly tested, and support our value proposition.

Senior Manager- Product Development will work closely with Actuary, Branding & MarCom, CVM, CEM, ARM, all distribution channels, and back-end operations to lead the product development, and monitor performance of product portfolio. This position will also work closely with Regional Actuary and Regional Product team on the design and pricing of product package.

Reports To: Strategic Marketing Director

Business Dimensions:

Cigna International:

  • Cigna International has immense expertise in affinity marketing, which has, as a fundamental platform, the existence of a strong mutually rewarding partnership. Experience across the globe in other markets has shown that CIGNA International can share success with a local insurers & affinity partners by working together on a low-cost and low-risk marketing and sales strategy.
  • Distribution includes: Telemarketing and Bancassurance direct marketing sponsors affiliations agents, employers, sponsor brokers, direct marketing Competitors includes: Chartis / ACE / Prudential UK / MSIG / Muang Thai / AACP
  • Third party marketers: Aegon / PRG / Dimi / I-Direct.

Cigna Insurance Public Company Limited (CIPCL) & Cigna International Marketing (Thailand) Limited (CIMT)

  • CIPCL is a new company started by the purchase of TCI in early 2007. CIMT was a new company established in 2004, to be a partner with local insurers, who have local contacts, insurance license and A&H products can be combined with Cigna International’s affinity direct response marketing expertise, service capabilities to produce a partnership that will be mutually profitable. Objective task is to make sales of insurance products mainly through telemarketing, face-to-face, and internet distribution. The two companies have been merged to become one entity with full sales, marketing, distribution, data analytics, call centre technology, administration & customer service capabilities, however pursue specific market segments and play distinct roles.
  • GI HL&A is a growing Life, Accident and Health Insurance company with existing operations in the following countries: China, Hong Kong, Indonesia, South Korea, New Zealand, Taiwan, Thailand, UK, Turkey, and India.
  • New or Re-Entry Markets in progress : India, Vietnam
  • Global HL&A 2011 Results: Revenues US$1,739m , Earnings US$195m
  • Distribution channels include: Affinity Business Partners, telemarketing, direct marketing, bancassurance, local insurers, and DRTV and Internet

Critical Tasks and Expected Contributions/Results:

  • Develop product strategy to drive Cigna’s value proposition, and that is aligned with our Brand promise.
  • Manage the research consultant to get insight of customer and consumer market.
  • Lead the development of new product prototype, and ensure that new product idea has been properly tested to the consumer, and all consumer feedbacks are considered during the development phase.
  • Manage the product development process to ensure that the product is successfully launched, and any product related issues are resolved within appropriate timeframe.
  • Understand the key value drivers of product profitability, and manage product portfolio to ensure that the product maintains appropriate level of profitability to the organization.
  • Work closely with Actuary and RO team to develop product package and pricing, as well as lead the development of policy wording by coordinating with internal parties including Actuary, and Operations.
  • Work closely with all distribution channels to ensure that new product development is fully communicated of the development status, selling points, product competition, and recommended distribution channels.
  • Work closely with BD and ARM team in developing product planning for acquisition, cross-sell, up sell, and customer retention campaign for all distribution channels.
  • Own the whole relationship with value-added service providers starting from selection, management, and maintenance of the relationships to get the high quality and best deal on any selected services.
  • Build and lead a high performing internal product development team
  • Lead the drive for passion in building product innovation that supports the company mission.
  • Create environment that fosters innovation and collaboration with Customer Experience team to create product experience roadmap
  • Contribute to the improvement of customer experience by working with Customer Experience team on experience design,

Other related responsibilities include

  • Business Projections: responsible for the planning process from the actuarial perspective, e.g. build-up a sales/production model, planning results with new business and in force, scenario testing
  • Experience studies: responsible for experience studies such as lapse, mortality, expense studies

Experience/Knowledge Requirements:

  • Insurance product awareness
  • Insurance industry awareness
  • Able to plan and implement
  • Time management ability
  • Solid experience in directing a creative product development team, combining process management with the nurturing of creative environment that encourages new ideas and innovation.
  • Experience leading dynamic brainstorming sessions
  • Self-starter. Very hands-on in defining objectives and producing deliverables.
  • Demonstrate experience managing full product development lifecycle, including product briefing, conceptual development, pricing, and product development.
  • Strong blend of analytical, organizational, planning, decision-making and creative problem solving skills
  • Ability to lead and coordinate work groups
  • Ability to drive results, lead cross-functional teams, influence others and foster collaboration
  • Insurance and healthcare experience considered a plus

Personal Competencies Required:

  • Good organizational and planning skills
  • Decision making and judgment, skill training & coaching skill
  • Customer focus
  • Excellent verbal and written communication & negotiation skill
  • Strong business sense
  • Result-oriented
  • High Achievement Driven
  • Able to plan and implement
  • Time management ability
  • Creativity
  • Flexibility and reliability
  • Proven ability to create an environment that fosters innovation

Key challenges:

  • Ability to work on own initiative and prioritize own workload
  • Ability to work under pressure and in potentially stressful situations

Roadblocks to Success

  • Inability to develop product strategic plan to drive value propositionse
  • Inability to lead the drive in product innovation
  • Inability to manage multiple parties (including distributions, actuary, operations, regional office, external vendors) to effectively provide the right support, solution or direction.
  • Inability to build relationships and communications channels quickly and effectively across all levels of the organization.
  • Inability to communicate effectively in times of pressure.
  • Inability to resolve the incurred issues on timely manner.
  • Inability to manage conflicting priorities
  • Poor communication skills
  • Lack of analytical and problem solving skill

Education and Other Requirement

  • Bachelor’s Degree in business field
  • Degree or appropriate professional qualification, with at least 7 years of experience in Life or A&H Insurance business, including at least 5 years leading a team.
  • Professional knowledge: Insurance knowledge; actuarial principles; product knowledge; an understanding of capital, profit, value measures and drivers; policy contract terms & conditions
  • Languages capability: Good command of English (both spoken and written)

CIGNA International Thailand - Job Specification

Position Title: Senior Sales Training Manager

Job Purpose/Objective:

To plan and strategize overall training and sales development, Senior Sales Training Manager will train and develop Sales Representatives and Sales Supervisors to maximize revenue, productivity and quality of sales. The Senior Sales Training Manager will work with sales Team to design and deliver Training material/courses; plan effective Sales Training Courses and Activities for Sales Representatives and Sales Supervisors to minimize learning curve and maximize sales opportunity using available training resources. This includes Sales Induction Training, Sales Representative Training Skill, Sales Improvement Training and etc. The Senior Sales Training Manager will also participate in Product Development and Product Launch by preparing Product Training Material and Selling Script and deliver training to sales.

Critical Tasks and Expected Contributions/Results:

  • To strategize and develop sales training plan
  • To supervise and utilize Sales Training Resource to serve business needs
  • To develop training material to improve sales skill and capability in every level
  • To arrange induction and sales training for new sales representative as planned to ensure uninterrupted business
  • To prepare product training material and deliver the training for new product launch
  • To prepare/write effective sales script for new product
  • To support sales in other ad hoc activities as requested by the team
  • To follow and measure effectiveness of the sales and training

Qualifications:

  • Male/Female with Bachelor's Degree or equivalent level of Degree
  • At least 3-5 years’ experience of selling (especially insurance sales) and conducting training
  • Good command of English both verbal and written
  • Good communication and interpersonal skills
  • Logical thought with ability to analyze training needs
  • Having a capacity to express conclusion in clear and precise language
  • Demonstrates a high degree of personal and professional integrity

Personal Competencies Required:

  • Good command of English both verbal and written
  • Good communication and interpersonal skills
  • Logical thought with ability to analyze training needs
  • Having a capacity to express conclusion in clear and precise language
  • Demonstrates a high degree of personal and professional integrity

Education and Other Requirements:

  • Male/Female with Bachelor's Degree or equivalent level of Degree
  • At least 3-5 years’ experience of selling (especially insurance sales) and conducting training